How can this happen?
The invoice payment cannot be applied due to the Xero accounts being locked.
There are two options available to resolve this issue:
- Unlock the accounts in Xero, so that the payment can be applied.
(Refer: Remove Lock Dates)
- If the payment is already applied, then simply sl "Fixed Manually" in Wise-Pay Unapplied Payments
Note: If you have resolved the error manually and payment has been applied to the Wise-Pay Clearing account, you can click on the "Fixed Manually" button in Wise-Pay. This will ensure that the error is marked as resolved. It is important that these payments are resolved ASAP to ensure that there are no ongoing reconciliation issues.